Privacy Policy
Effective date: 6/1/2026
Last updated: 7/4/2026
1. Introduction
Welcome to the website of MW Truck and Trailer Repair LLC, a Limited Liability Company organised under the laws of the State of Illinois (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information in a responsible, transparent, and secure manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit an enquiry, request an appointment, or otherwise interact with us online.
This Privacy Policy applies only to information collected through this website and does not apply to information collected through other means, unless expressly stated.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect personal and non-personal information when you visit or interact with this website.
Information You Provide Voluntarily
We collect information that you voluntarily provide when you contact us, request information, submit an enquiry, or otherwise communicate with us through this website. Depending on your interaction with us, this information may include:
- Your name
- Email address
- Telephone number
- Company name (if applicable)
- Vehicle information, service requirements, or other details you choose to provide
- Any other information you voluntarily include in your message
You are not required to provide personal information to browse this website. However, certain features, such as submitting a service enquiry, require you to provide the information necessary for us to respond to your request.
Information Collected Automatically
When you visit this website, certain technical information may be collected automatically by our web server or hosting provider. This information may include:
- Internet Protocol (IP) address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Date and time of your visit
- Referring website or source
This information is used to help maintain the security, performance, and functionality of the website, diagnose technical issues, and better understand how visitors use our website. It is generally collected in an aggregated form and is not used to identify you personally unless required by law or necessary to protect the security and integrity of the website.
3. Information You Submit Through Our Contact Form
When you submit an enquiry or service request through our contact form, we collect the information you choose to provide in that form. This is typically required to allow us to respond to your request and provide relevant services.
This information may include:
- Your name
- Your email address
- Your telephone number
- Details about your vehicle or service request
- Any additional information you include in your message
We use this information solely for the purpose of:
- Responding to your enquiry
- Assessing and managing your service request
- Communicating with you regarding scheduling, availability, or service details
- Maintaining internal records related to customer enquiries
Submitting the contact form does not create a binding service agreement or guarantee that services will be provided. Any service relationship is only formed once we explicitly confirm acceptance of the service request.
We do not sell your personal information. Your information is only shared with third parties where necessary to operate our business, such as email service providers, website hosting providers, or other essential service tools used to manage enquiries.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to enquiries and communicate with you
- To assess, manage, and schedule service requests
- To provide, operate, and maintain our services
- To improve the functionality and performance of our website
- To maintain internal business records and customer communication history
- To ensure the security and proper functioning of our website
- To comply with applicable legal, regulatory, or contractual obligations
We will only use your personal information for the purposes for which it was collected, unless we reasonably determine that it is necessary to use it for a compatible purpose that is consistent with the original intent.
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
5. Legal Basis for Processing
We process personal information only where we have a lawful basis to do so. Depending on the context in which you interact with us, we may rely on one or more of the following legal bases:
- Consent: Where you have voluntarily provided your personal information through our contact form or other direct communication channels, we rely on your consent to process that information for the purpose of responding to your enquiry.
- Legitimate Interests: We may process your information where it is necessary for our legitimate business interests, such as operating and improving our website, responding to customer enquiries, maintaining security, and managing business operations, provided that such interests are not overridden by your rights and interests.
- Performance of a Contract: Where applicable, we may process your information in order to take steps prior to entering into a service agreement or to perform an agreed service.
- Legal Obligations: We may process and retain your information where required to comply with applicable laws, regulations, or legal proceedings.
If you are located outside the United States, you may have additional rights under applicable data protection laws, and we will process your information in accordance with those requirements where applicable.
6. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your personal information only in the following limited circumstances:
- Service Providers: We may share information with third-party service providers who help us operate our website and business, such as website hosting providers, email service providers, form handling tools, and IT support services. These providers are only permitted to use your information to perform services on our behalf.
- Business Operations: We may share information internally or with trusted contractors involved in managing enquiries, scheduling services, or maintaining customer communications.
- Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect our legal rights.
- Business Transfers: If our business is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
We ensure that any third parties who process personal information on our behalf are required to handle it securely and in accordance with applicable privacy standards.
7. Cookies and Similar Technologies
This website may use cookies and similar tracking technologies to ensure the proper functioning of the website and to improve user experience.
Cookies are small text files stored on your device when you visit a website. They may be used for technical, functional, or analytical purposes.
We may use the following types of cookies:
- Strictly Necessary Cookies: These cookies are required for the basic operation and security of the website. The website cannot function properly without them.
- Functional Cookies: These cookies allow the website to remember user preferences and improve usability.
- Analytics Cookies (if applicable): These cookies help us understand how visitors use the website, such as which pages are visited and how users interact with content. This information is used to improve website performance.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
Where required by law, we will request your consent before placing non-essential cookies on your device.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to respond to enquiries, provide services, maintain business records, and comply with legal, accounting, or reporting obligations.
The retention period may vary depending on the type of information and the purpose for which it was collected. For example, information submitted through our contact form may be retained for a reasonable period to allow follow-up communication and service administration.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it in a safe manner, unless we are required to retain it for legal or regulatory purposes.
9. Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include secure hosting environments, access controls, and industry-standard security practices where appropriate.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
You are responsible for taking reasonable steps to protect your own information when communicating with us online, including using secure devices and networks where possible.
10. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal information, subject to legal or contractual obligations
- The right to restrict or object to certain types of processing
- The right to withdraw consent where processing is based on consent
- The right to request a copy of your personal information in a portable format, where applicable
To exercise any of these rights, you may contact us using the contact details provided on this website. We may need to verify your identity before processing your request.
We will respond to your request in accordance with applicable legal requirements.
If you are located in a jurisdiction with specific privacy laws, such as the European Economic Area (EEA), the United Kingdom, or certain US states, you may also have the right to lodge a complaint with a relevant data protection authority.
11. Children’s Privacy
This website and the services we provide are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13 years of age.
If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take reasonable steps to delete that information as soon as possible.
If you believe that a child under 13 has provided personal information to us, please contact us using the contact details provided on this website.
12. Third-Party Websites
This website may contain links to third-party websites or services that are not owned or controlled by us.
We are not responsible for the content, privacy practices, or policies of any third-party websites. If you follow a link to a third-party website, you do so at your own risk and subject to their own terms and privacy policies.
We encourage you to review the privacy policies of any third-party websites before providing any personal information or engaging with their services.
The inclusion of any links does not imply endorsement or approval of the third-party websites or their operators.
13. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations.
Any changes will be posted on this page with an updated “Last updated” date at the top of the Policy. Changes take effect immediately upon publication unless otherwise stated.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Your continued use of this website after any changes are posted constitutes your acknowledgment of the updated Privacy Policy.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, you may contact us using the contact details provided on this website or through our contact form.
We will make reasonable efforts to respond to all privacy-related requests in a timely manner and in accordance with applicable legal requirements.